Posted under Sales
from http://thesalesblog.com 64 days ago

Unless you were hired to be a customer service representative, you are not supposed to be doing customer service. If you weren’t hired to follow up on every operational issues, be it an incorrect invoice, a shipment, or some other failure, this work is not for you.

Make no mistake here, you do own the outcomes you sold your client. You are responsible for ensuring their success with what you sold them. If you want an absolute right to the next deal, you have to earn that right by making sure your client gets first class service on their first deal with you. That said, you do not own the responsibility for all the transactions that make up that outcome, most of which you have nothing to do with, and with good reason: you are not in operations.

What is most important to recognize here is your role and ...

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