Posted under Marketing
from http://www.marketingpilgrim.com 642 days ago

The topic for today is opposital irony.

The prime example: Facebook is the most popular social media site on the web (if you’re looking at pure numbers.) And yet, it has the the lowest customer satisfaction rating of any social media site, if you don’t count MySpace. And who counts MySpace these days?

On the other end of the list? Google+ with a satisfaction score of 78. Facebook received a 61, a decline from both last year and the previous year. The only site on par with Google+ was Wikipedia, but I don’t count them as a social media site.

Current darling Pinterest came in fourth with a 69. Twitter just under that with a 64.

This is very interesting and from these numbers we can draw certain conclusions. In the case of Facebook vs Google+, it could be a case of pure numbers. Facebook has more ...

Read More...

blog comments powered by Disqus
Editor's Pick
Popular Today