Posted under Marketing
from http://www.damniwish.com 1032 days ago

[Welcome back to the Damn, I Wish I'd Thought of That! newsletter. This is text of the great issue all of our email subscribers just received. Sign yourself up using the handy form on the right.]

When we tried out Bigcommerce, an e-commerce software and shopping cart service, we were surprised by their remarkable customer service throughout our entire trial. Their welcoming process is something everyone should borrow from.

Here are three examples from our experience:

1. A real person contacts you
3. They don’t make you start from scratch
2. They don’t wait for you to ask questions
4. Check it out: Turn your handwriting into a font

1. A real person contacts you

When you start a trial with Bigcommerce, they send you lots of help from actual humans. Within 30 minutes of signing up for the trial, we received a call from a real ...

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